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How hd7 Handles Your Personal Information

Your account details, payment activity, and device data are handled according to this policy — covering what we collect, why we collect it, and how you can request changes.

Account data protectionJazzCash, Easypaisa, Raast payment privacyCookie and device data disclosureYour right to access or delete dataContact path for privacy requests

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PRIVACY CONTACT PATHS

How to Reach Us About This Policy

If you have a question about your data, want to correct something on your account, or need to submit a formal privacy request, our support team handles these directly. Reach us through any of the channels below and reference your account ID in your message so we can pull your record without delay.

Email Support Send your privacy request or data query to our support email. Include your registered contact number and a brief description of what you need corrected or removed.

Live Chat Our live chat is accessible from your account dashboard. Use it for quick questions about what data we hold or to escalate a deletion request to the privacy team.

Account Help Form Log in, navigate to Account Settings, and use the Help form to submit a written privacy request. This creates a ticket with a reference number you can track.

HOW WE PROTECT IT

Data Handling, Cookies, Security and Retention

We apply standard security measures across all account and payment data. Here is how each area of data handling works at hd7 in practice.

Payment Data Handling

JazzCash, Easypaisa, and Raast transaction references are logged for wallet reconciliation only. We do not store wallet PINs or transfer credentials beyond what the payment processor confirms.

Cookies and Session Data

Cookies keep your session active and allow the lobby to load your preferences on return visits. You can clear cookies via your browser settings, though this will log you out of your account.

Account Security Measures

Account access is verified via OTP sent to your registered mobile number. If you notice unrecognised login activity, go to Account Settings and request a password reset immediately.

Data Retention and Deletion

We retain your data for the duration your account is active and for a period after closure as required by applicable rules. Submit a deletion request via support and we will confirm the outcome in writing.

What Information We Collect and Why

hd7 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account on hd7, we collect the details you submit during registration — your name, contact number, and email address. If you fund your wallet using JazzCash, Easypaisa, or Raast, we record the transaction reference and amount to reconcile your balance and meet

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our internal audit requirements. We do not store your mobile wallet PIN or full banking credentials. We also collect device and session data — your IP address, browser type, and pages visited — to maintain platform security and detect irregular access patterns. Cookies help us remember
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your session and keep your account accessible across visits without requiring you to log in again every time. This data is not sold to third parties. We may share limited information with payment processors and fraud-screening partners solely to process your transactions and protect your account.
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Where local law or a competent authority requires disclosure, we comply with that obligation. Availability of the platform depends on local law and is restricted to eligible regions. Your data is retained for as long as your account remains active and for a period thereafter as
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required by applicable rules. You can request a copy of the data we hold on you, or ask for corrections, by contacting us through the support channel listed below.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Privacy Policy — Common Questions from Our Customers

These are the questions we receive most often about data, account privacy, and your rights on hd7. If your question is not covered here, use the live chat or account help form to reach the privacy team directly.

We collect your name, mobile number, email address, and the transaction references generated when you deposit via JazzCash, Easypaisa, or Raast. Device and session data is also recorded for security purposes.

We share limited data with payment processors and fraud-screening partners only to complete your transactions and secure your account. We do not sell your personal data to marketing companies or unrelated third parties.

Log in to your account, go to Account Settings, and use the Help form to submit a data access request. Reference your account ID so the privacy team can pull your record without delay.

Yes. Submit a deletion request through live chat or the Account Help form. We will confirm what can be removed and process your request in line with applicable retention rules.

We log transaction references and amounts for wallet reconciliation. We do not store your JazzCash or Easypaisa PIN. Your Raast transfer records are held only as long as required for account audit purposes.

Go to Account Settings immediately and use the password reset option, which sends an OTP to your registered mobile number. Then contact live chat so the security team can review your recent session logs.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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How hd7 Handles Your Personal Information

How to Reach Us About This Policy

Data Handling, Cookies, Security and Retention

Payment Data Handling

Cookies and Session Data

Account Security Measures

Data Retention and Deletion

Privacy Policy — Common Questions from Our Customers

01 What personal data does hd7 collect when I open an account?

02 Does hd7 share my data with any third parties?

03 How do I request a copy of the data hd7 holds on me?

04 Can I ask hd7 to delete my personal information?

05 How does hd7 handle the payment details I use for JazzCash or Easypaisa?

06 What should I do if I see suspicious activity on my hd7 account?

Privacy Policy

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